There’s no question about it: Online shopping and home delivery is more important than ever to American consumers. Amazon has, quite arguably, risen to the top of the pack not only because the company offers the biggest array of products but also the fastest delivery service.
Those fast deliveries come at a price, however. Investigations in late 2019 uncovered significant problems involving the way that Amazon manages its delivery services.
Last year, Amazon had roughly 50,000 delivery vehicles in service for the holidays — and it may exceed that this year due to the uptick in online shopping. Some of those delivery drivers work directly for Amazon, while others work for subcontractors. In the highly competitive delivery industry, subcontractors have a lot of incentive to make Amazon happy — and they do that primarily by maintaining a high rate of speed.
Amazon’s strict protocols, which requires each driver to get 999 out of every 1,000 deliveries to the consumer on time, puts a lot of pressure on drivers. There are reports of harried drivers urinating in bottles simply so they don’t have to take the time for bathroom breaks.
That pressure also leads to accidents. Since June of 2015, Amazon delivery vehicles have been in at least 60 serious crashes that led to traumatic injuries or deaths. Drivers may be speeding to make a delivery on time — or distracted by the Amazon dispatcher calling them to give them directions or check on delays.
As we head into the holiday season, make sure that you’re conscious of the danger on the road due to the increased number of delivery vehicles. If you’re injured in an accident with an Amazon delivery truck here in Chula Vista, find out more about your right to compensation.